Steel City Tools are committed to providing an exceptional delivery service. All in stock items will be despatched the following working day from when your order is placed. We run a tight ship, but if for any reason we have a stock issue after you have place and paid for your order we will provide you with an estimated lead time and expected delivery date. If you decide you don't want to wait for your order we will refund you in full.
All of our products are priced to include VAT and the cost of delivery to all UK mainland addresses. If your order is to be delivered to an address outside of the UK mainland (Scotland, Scottish Islands, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Jersey or Guernsey) please call us on 07545 598489 so that we can provide you with the most competitive delivery price. If you place your order to an address outside of the UK mainland without contacting us first, we will call you shortly after you place your order to inform you if an additional delivery charge is required.
Steel City Tool's delivery company tracks all orders, and a clear signature is required upon acceptance of goods. Our delivery company will attempt to re-deliver your order a maximum of 2 additional times after the initial delivery date. Failure to accept and sign for the goods will result in extra charges which will be deducted from the total cost of the order and the balance will then be refunded. All refunds can take up to 5 working days to complete. Our delivery company have been instructed NOT to leave any goods without a signature.
Once you have received your order please check the contents and in the unlikely event of damages or faults then please notify us within 24 hours of receiving your order by email to firstname.lastname@example.org and include photos where possible. If your parcel has visibly been damaged in transit then please do not accept the delivery and ask the carrier to return the goods and we will inspect them upon receipt. Please notify us of your actions by email or give us a call so we can promptly deal with your issue and rectify your order.
All orders are despatched the following working day after an order is placed and are delivered within 2 working days from despatch.
If you would like to request a Guaranteed Delivery Date, Next Day Delivery or a Saturday Delivery before 12pm then please call us before or after placing your order or mention this to us when you place your order over the phone. In some cases an additional delivery charge may apply.
Rest of the world
We do not offer deliveries to any other countries as standard but if you would like to place an order to be delivered to a different country, please email us with your enquiry at email@example.com and we will try our best to accommodate you.